If you like what you see here, you might want to visit our contributors’ home-blogs. You can find mine at www.philippmueller.de
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if you have ideas, comments, please do so, below this post – we want to learn from you!
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At this point, we are testing the platform, so do not expect too much from the articles just yet, but do comment on what you think about the project and if you have a topic you always wanted to write about, do get in touch with us!
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For more information go to the publisher’s site. The book explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a framework of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well...
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The Salzburg School of Management started the MBA in Public Management and the compact course in public management in 2001. With an international but continental European outlook the program attracted some of the brightest senior executives from government in Austria, Germany, Italy, and Switzerland, creating a transnational network of senior policy makers from these...
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The MBA in Public Management is driven by the believe that the creation of public value needs policy entrepreneurs that are equally conversant in the frameworks, approaches, and tools of the public sector, business, and civil society. Therefore, we start out by focusing on the classical tools of business administration (General Management). In the...
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If you are interested in the debate on open government, transparency, government 2.0 and related topics, do join the discussion at my blog.
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